Customer-centricity isn’t just a retail strategy; it’s an organizational mindset that shapes how companies hire, prioritize, and make decisions. Join People and business leaders as they share how they embed customer-first principles into the mechanics of work itself, from incentives and rituals to feedback loops, outcome-based accountability, and frontline empowerment. Discover practical ways to build an outside-in culture that drives clarity, ownership, and stronger business results no matter your industry.