Lana Peters is a seasoned executive and customer experience leader with a proven track record of building high-impact, customer-obsessed organizations across global markets. With deep experience in SaaS, professional services, and agency environments, she has led large, cross-functional teams and complex operations from early-stage startups to $200M+ organizations. As Chief Customer Experience Officer at Klaar, Lana helps organizations simplify and elevate performance management through AI-powered clarity, real-time visibility, and deep configurability. Previously, she held senior leadership roles at Disprz, HiBob, and Symphony Talent, where she scaled customer programs, led international teams, and drove measurable business outcomes through technology-enabled, people-first strategies.