AI is now embedded in everyday work, but making it truly effective in HR takes deliberate design. This session explores how an AI HR generalist can be built to perform like a strong HR teammate—one that understands the organization, applies judgment, and knows when to stop. We’ll examine how grounding in company policies and context shapes the AI’s behavior in real interactions, helping it choose the right guidance for each situation. We’ll also look at how clear boundaries and personas keep the AI helpful and credible, without overstepping its role or speaking on behalf of the organization.