Employee listening, when done through traditional surveys, is broken. Engagement levels are at a 10-year low, yet organizations continue to rely on tools that collect feedback without driving real change. This session examines why survey-led listening no longer works for today’s workforce and how it undermines trust when employees never see follow-through. You’ll explore what a new era of employee listening looks like, one that turns feedback into clear signals, shared accountability, and visible action. Because feedback without action is just noise.